To get in touch please e-mail us at support[at]sendbit.io we usually get back to you within 2-12 hours.
Please checkout our FAQ page before you contact us FAQ
With respect to the wallet, sendbit.io does not receive or store your wallet password, nor any keys, network addresses or transaction history. We cannot assist you with retrieval of your wallet password. You are solely responsible for remembering, safely storing and keeping secret your master key.